Ordering from Brinsea.com

Finding Items
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on every page of our store. You will also find links to browse product categories on the left navigation. When you find an item that interests you, click the title or name of the item to see its product information page. Here you will find more information about the item.

Adding Items to Your Shopping Cart
If you want to order an item, click the "Add to Cart" button on the item's product information page. Once you've added an item you will be taken to your shopping cart. You can continue shopping by clicking the "Continue shopping" button or proceed to checkout by clicking the "Checkout now" button. You can access the contents of your shopping cart at any time by clicking the Items in Cart link at the top of every page of our site.

Proceeding to Checkout
When you are ready to checkout, click on the Items in Cart link and take a moment to review all of the items you've placed in your shopping cart. If you decide that you don't want to purchase a particular item right away, click the Wish List button. The item will move from your current Shopping Cart to the Wish List. To remove an item from your order, click Delete. To change the quantity of an item, change the number displayed in the Quantity field and click the "Update Cart" button. If you wish to use a gift certificate or a special offer code enter the coupon code in the appropriate box and click the "Update Cart" button. When you're ready to place an order for everything in the Order Summary section of your cart, click the "Checkout now" button. You will be taken to the signing in page.

Signing In
If you are a new customer, enter your name, e-mail address, fill in the password field and click the Continue button. Keep in mind that the e-mail address you provide here will be the e-mail address to which we will send all information about this and subsequent orders. If you already have an account, enter your email and password to sign in.

Entering a Billing Address
Select from your address book or create a new address. New addresses will be saved to your Address Book and you can give them a nickname. (For example, ‘Home’ for your home address). You'll be able to retrieve and reuse this information the next time you order. Please note that the billing address you enter needs to match the credit card you provide as a method of payment.


Entering a Shipping Address

Enter the shipping address or select from your Address Book if you already have an account. New addresses will be saved to your Address Book under the name you give them in the Save As field. (For example, ‘Home’ for deliveries to your home address). You'll be able to retrieve and reuse this information the next time you order.
Please note that UPS does not deliver to PO Boxes and that a physical address is required.
All packages require a signature upon delivery. Use the special instructions box on the order system if you would like your order to be sent without signature but please note that Brinsea® will not be responsible if the package goes missing.
When you've finished, click the "Continue checkout" to proceed to the next step of the checkout process where you will be able to review the contents of your shipment once more and choose your payment method.

Providing a Method of Payment
We accept American Express, Discover, MasterCard and Visa. Enter the credit card number without spaces or dashes. When you've finished, click the "Continue checkout" to proceed to the last step of the checkout process.
If you do not wish to provide your credit card details via our secure site you may call us 1-888-667-7009
between 8.30 a.m. and 5.00 p.m. E.S.T Monday through Friday or fax your order to 1-321-267-6090.

Reviewing and Submiting Your Order
Check the accuracy of all the information you provided and make any necessary adjustments. When you are ready, click the "Place Order" button to submit your order. Once you place your order, we recommend you print the confirmation page with your order number even if we will also send you a confirmation e-mail message.

Tracking Your Order
We will send you an e-mail message at the time of shipment but if you would like to review or track your order, click the Your Account link on the right navigation of all pages on our store. Here you will be able to view the order status and history, reorder the same items and track your packages.

Cancelling items or orders
Please note that you cannot cancel or change the details of your orders online and will need to contact us on 1-888-667-7009 or sales@Brinsea.com.


Shipping & Delivery

Shipping
Shipping prices indicated are for deliveries within the Continental U.S. by UPS Ground service or equivalent. Please call for shipping quotes to Alaska, Hawaii, Puerto Rico and international shipments. Similarly, if you need your order in a hurry please call 1-888-667-7009 for UPS Next Day Air or Second Day Air shipping rates.
To view our ground service shipping rates prior to check out please see our
US Pricelist.

All goods sent by carrier require a signature upon delivery. Use the comments text box on the order system if you would like your order to be sent without signature but please note that Brinsea® will not be responsible if the package goes missing.

Tax
Items sold by Brinsea® and shipped to the State of Florida will be subject to 6% sales tax plus county sales tax if applicable. Please note that the amount appearing on your order does not include county sales tax and may differ from the sales taxes ultimately charged when your order ships.
Tax exempt customers will need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of your exempt status for the state of Florida where the items will be shipped. To submit this information, place your order though our online store and fax 1-321-267-6090 including your order number, E-mail address, acceptable proof of your exempt status (as outlined above). While you need to submit this information to us only once, you do need to contact us after placing each order to ensure you are not charged tax on your purchase. However, if you submit a single-use exemption certificate, you will need to resubmit a new certificate with each order.

Tracking Your Order
We will send you an e-mail message at the time of shipment but if you would like to review or track your order, click the Your Account link on the right navigation of all pages on our store. Here you will be able to view the order status and history, reorder the same items and track your packages.

Backordered items
Occasionally items may be on a longer delivery and we will notify you as soon as possible with an estimated delivery day. Outstanding orders / backordered items may be canceled at any time.

Missing or damaged items
Brinsea® will not be responsible for goods damaged in transit.
Inspect your packages carefully upon arrival and report any damages or missing items within 5 days of receipt of your order.
If we receive no such notification you will be deemed to have accepted the items as satisfactory.

Late deliveries
Brinsea® cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the appointed carrier.


Returns

Authorization must be obtained from Brinsea® before ANY merchandise is returned for refund, exchange or repair. Brinsea® will not be responsible for items returned without authorization. Please call 1-888-667-7009 or Email
sales@Brinsea.com

If you are dissatisfied with an item you receive, you may return it at your cost within 30 days. Please note that refund will depend upon the condition in which the product is received. All merchandise returned for refund or exchange must be UNUSED, in the original packaging with original instructions and guarantee card. Please enclose a copy of your original invoice with your return.

All merchandise is to be returned at your cost and we recommend that all items be sent on a trackable service with insurance paid as Brinsea® will not be responsible for any loss or damage in shipping. Returns for refund will be subject to a 20% restocking fee. Shipping will not be refunded.


Warranty

All Brinsea® incubators and brooders are guaranteed for 2 years against defect and will be repaired or replaced should a fault arise within the guarantee period. Brinsea® Products and their agents will not be responsible for loss of eggs, birds or other livestock in the event of failure, however caused and the user is advised to arrange its own insurance cover where loss of power, mechanical or electrical failure might result in unacceptable losses. In order that we continue our policy of innovation and improvement, we reserve the right to alter specifications and prices without notice.

To qualify for this extended guarantee you must: 
    - Complete the 
online warranty registration form within 30 days of purchase. 
    - Be the original purchaser of the product. 
    - Notify us of defect before the period expires. 
    - Have used the incubator or brooder for its proper purpose and stored it in clean dry conditions.

Managing your Account
To access your account information click the Your Account link on the top of any page of the store. Sign in with the e-mail address and password associated with your account. If you forgot your password click on the Forgot your Password link to have it emailed to you instantly. Please ensure you provide the email address associated with your account. From your account you can do the following:

Editing your profile
You can change the name and password however if you wish to change the email address associated with your account please email us at
sales@Brinsea.com and we will update this information for you.

Managing your address book
For faster checkout, we offer you the possibility to use your personal Address Book to save addresses to which your orders may be shipped or billed.

Managing your payment options
Please note that although you can use stored addresses for subsequent orders, we do not store payment information and that you will be asked to enter a credit card number for each order you place with us.

Reviewing & Tracking your Orders

You can review the status of any order you have placed through our online store and reorder the same items by clicking on the Reorder button.

If tracking is available you can track your orders by clicking on the Track button.
Please note that you cannot cancel or change the details of your orders online and will need to contact us on 1-888-667-7009 or
sales@Brinsea.com.

Accessing your wish list
To move an item from the Wish List to your current order for immediate purchase, click the Buy Now button. You can also email your Wish List to friends and family by clicking the Email a Friend button.

 

 

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