Brinsea Connect App FAQs

Find answers to the most common questions about the Brinsea Connect App, from setup and security to troubleshooting common issues.

• General & Setup

  Q - What does the Brinsea Connect App do?

  A - The Brinsea Connect app is an easy way to set up, monitor, and control your Brinsea incubator using your smartphone or device.

  Q - Where can I get the Brinsea Connect App?

  A - Search for "Brinsea" on the Apple App Store or Google Play Store on your device.

  Q - How do I create a Brinsea Connect Account?

  A - Install the Brinsea Connect App on your device and follow the on-screen instructions.

  Q - How does the Brinsea Connect App work?

  A - The Brinsea Connect incubator uses your home Wi-Fi network to securely send the latest temperature, humidity, alarm status and all its settings to our servers. The Brinsea Connect App displays this information conveniently and clearly on your smartphone or tablet device anywhere it has a connection to the internet. You can make changes to settings on the app and it sends the new settings back through our servers and to your incubator.

  Q - Can I retrofit the Connect technology to my incubator?

  A - It is not possible to retrofit the Connect technology into an existing Brinsea incubator. The technology is completely different, involving new circuit boards, microprocessors, and an internal aerial.

• Data & Security

  Q - What personal data do you collect?

  A - We only need a working email address to authenticate your account and a password of your choice. The password is securely stored, and we have no access to it.

  Q - Does the App collect information? What will my information be used for?

  A - The app needs to identify your Brinsea Connect incubator using its serial number. It also temporarily needs your home Wi-Fi password so that the incubator can connect to our servers using your secure Wi-Fi. The app copies the latest information on the incubator settings and its current temperature, humidity and alarm status and stores them securely on the Brinsea Connect Server. The data is securely stored. We can see only the current incubator data, purely for customer support purposes.

  Q - Is my data safe over Wi-Fi?

  A - Yes, this data is securely encrypted.

  Q - Where is my data stored? Who has access to my data?

  A - Your home Wi-Fi ID and password are securely stored only in your incubator. Your account email and incubator status are encrypted and stored in GDPR compliant cloud services. Our support team can only see your email and current incubator data for support purposes. No one has access to passwords.

  Q - How do I erase all my personal data that you hold for Brinsea Connect?

  A - You can delete your Brinsea Connect Account at any time using the app. If you would prefer not to use the app and would like to delete your data, you can simply send a request to sales@brinsea.co.uk and we will perform this within 30 days and notify you when this is done.

  Q - How do I erase my personal data (Wi-Fi password) from my Connect product?

  A - Simply hold the ‘OK’ button on your incubator and apply power. When the display asks to ‘Reset’, release the OK button and press the button under ‘Y’ to proceed. This clears all password information and restores factory settings.

  Q - How long will Brinsea support security updates for my product?

  A - Security updates will be issued where technically feasible for at least the registered warranty period of the product (3 years).

  Q - How can I report a security concern?

  A - Please email support@brinsea.co.uk and we will respond within 14 days. Updates on any subsequent investigation will be provided within 28 days of the initial acknowledgement.

  Q - Is Wi-Fi radio safe for my eggs and chicks?

  A - International regulations stipulate safe limits for radio signal strength near transmitters. An independent evaluation by an accredited specialist has been performed to ensure the signal strength around eggs and chicks is well within these internationally recognized limits.

  Q - What testing has the machine had? How do I know it’s safe to use?

  A - All Brinsea products are tested in accordance with the latest relevant safety standards. The radio transmitter for Wi-Fi has been subject to independent evaluation to ensure the signal strength around eggs and chicks is well within internationally recognized limits.

• Troubleshooting

  Q - What happens if my Wi-Fi connection fails? Are my eggs at risk?

  A - No, your eggs are not at risk. In the event of a Wi-Fi connection failure, the Connect incubator works in exactly the same way as a conventional Brinsea incubator, using its last saved settings. You can still operate it via the control panel.

  Q - What is a QR code and where will I find it?

  A - The QR code is a square barcode on a white label on the back of your incubator’s control cover. It contains the information needed for your smart device to connect to the incubator.

  Q - My phone camera can’t read my QR code. What should I do?

  A - Try in better light, clean the camera lens, or tap ‘Can’t find your QR code’ in the app to enter the serial number and PIN manually.

  Q - Why do I get a message saying ‘Unable to join the network “Brinsea…xxxx”?’

  A - This can happen if the incubator isn't in setup mode or if your device is too far away. Cancel the setup, restart the incubator (power off/on), and try again, following the app instructions closely.

  Q - Why does my incubator screen show ‘Time out’?

  A - You may have taken too long to enter your home Wi-Fi details, or your router may be slightly out of range. Try moving the incubator nearer to the router and avoid having thick walls between them.

  Q - Why is my home Wi-Fi not listed during device setup?

  A - Your router may be out of range, or it may be set to a channel not supported by the incubator. Try moving the incubator nearer to the router and ensure your router is set to a channel between 1 and 11.

  Q - Why have I received error 118 in the app during device setup?

  A - Your router may be slightly out of range of the incubator. Try moving the incubator nearer to the router. Avoid having thick walls between the incubator and the router.

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Need More Help?

If you have further questions or need help with your Connect product, please feel free to contact Brinsea at (888) 667-7009 or email support@brinsea.co.uk.