Returns Shipping Order FAQ

We want you to be entirely satisfied with every purchase made from Brinsea® Products Inc and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it:

        - Please contact us within 30 days of receipt.

        - Call 1-888-667-7009 or email sales@brinsea.com to obtain a Return Authorization.

        - Authorization MUST be obtained before any merchandise is returned for refund, exchange or repair. 
        We will not be responsible for items returned without authorization.

        - All merchandise returned for refund or exchange must be NEW and UNUSED in the original packaging 
        and with a copy of your original receipt. 
        Please note that refund will depend upon the condition in which the product is received.

        - All merchandise is to be returned at your cost and we recommend you use a trackable service 
        and insure the returns as Brinsea® will not be responsible for any loss or damage in shipping.

        - Returns for refund will be subject to a 20% restocking fee. Shipping will not be refunded.